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Oracle Pioneers Generative AI Services on Fusion Cloud Platform, Revolutionizing Customer Interactions

Oracle unveiled AI-powered capabilities within its Oracle Fusion Cloud Customer Experience (CX) suite

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Aditya Saikrishna
Aditya Saikrishna
I am 21 years old and an avid Motorsports enthusiast.

UNITED STATES: The tech giant Oracle is poised to launch its inaugural generative AI services on the Fusion Cloud platform in the next two quarters, according to Miranda Nash, the Group Vice President for Applications Development and Strategy at Oracle.

This announcement was made during the Oracle CloudWorld conference on Wednesday. The new services will debut on Oracle’s Human Capital Management and Cloud Experience platforms in the fourth quarter of this year, followed by Enterprise Resource Planning and Supply Chain Management services in the January to March 2024 timeframe.

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Oracle’s recent unveiling of groundbreaking generative AI features at Oracle CloudWorld on September 20 showcases its dedication to enhancing customer interactions and operational efficiency.

Larry Ellison, the Chief Technology Officer at Oracle, emphasized the company’s distinctive networking infrastructure in his keynote address, emphasizing rapid data transfer facilitated by their remote direct memory access (RDMA) network.

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During his keynote, Ellison provided insight into Oracle’s vision for the future of artificial intelligence, highlighting the global race to develop superior forms of artificial intelligence. He noted the transition from ChatGPT 3.5 to ChatGPT 4.0, as well as the pioneering efforts of companies like Cohere and OpenAI in crafting more versatile large language models.

Oracle’s Fusion Cloud Customer Experience (CX) suite now boasts enhanced capabilities powered by generative AI. These seamlessly integrated features aim to refine customer service, optimize operational processes, and elevate overall customer interactions.

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The company’s innovative approach to cloud computing, particularly its unique networking infrastructure, facilitates swifter data exchange between computers, setting it apart from competitors.

Rob Tarkoff, the Executive Vice President and General Manager of Oracle Cloud CX, emphasized the transformative impact of pre-trained large language models on organizational interactions.

Having harnessed artificial intelligence for over two decades, Oracle has seamlessly integrated it into their global services, spanning analytics, cloud services, and its extensive database portfolio.

Their generative AI initiative, announced in June, places a strong emphasis on building robust infrastructure, user-friendly cloud services, and the integration of generative models into everyday business applications and workflows.

As part of this strategy, Oracle has made substantial investments in Nvidia chips to bolster its position in generative AI and cloud computing.

Also Read: Revolutionizing Electric Mobility: Toyota Unveils Cutting-Edge Battery Technology Roadmap

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